Digital customer connection
Digital customer connection
Digital customer connection is a set of solutions for electronic registration, identification, verification and activation of banking products without visiting a branch. It allows the bank to scale its customer base, speed up onboarding processes and offer a completely remote customer journey with a high level of security.
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Digital connection — is a key element of a modern service model that allows individuals and legal entities to open accounts, receive cards, connect services and undergo identification completely online. The solution includes document verification, photo and video verification, biometrics, interaction with government databases and KYC systems.
Functionality:
- Online registration and application for an account/card/product;
- Uploading and verification of passports, TIN, certificates and other documents;
- Photo and video selfies to confirm identity;
- Integration with government registries and eKYC systems;
- Instant account opening, card issuance and activation;
- Sending PIN codes, SMS, push and email notifications;
- Built-in scoring and preliminary client assessment.
Who works with the system within the bank:
- Digital Business Department
- Remote Service Department
- Security and Compliance Service
- IT and Integration Architects
- Legal Department and Retail Product Support
System Owners:
- Chief Digital Officer (CDO)
- Head of Operations Unit
- CIO/CTO - technological implementation, integrations and security
What strategic objectives do the proposed solutions solve
Provides the bank with the ability to attract customers without branches - in any region, at any time
This is critical for scaling and digital expansion without increasing costs.
Accelerates customer onboarding from days to minutes, shortening the path from interest to product activation
Quick start increases the likelihood of activation and retention.
Ensures compliance with regulatory requirements for identification and security
The system takes into account legal regulations, AML/KYC standards and protects the bank from risks.
Make working with documents simpler and faster
Who are the solutions suitable for?
Results after solution implementation
Significant increase in the number of connected clients due to lower entry barriers and simplified procedures.
Reduction of operational costs for maintenance, document flow and identification.
Increasing the share of activated products and reducing refusals during the checkout process.
Processes are optimized, routine operations are automated, and employees have more time for truly valuable tasks.
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IT partners
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FINEEO CS
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