Internet banking
Internet banking
Internet banking is a key digital channel that provides clients with 24/7 access to manage their finances: accounts, transfers, payments and bank services via a web interface. It forms the client’s basic perception of the bank and directly affects retention, satisfaction and the volume of transactions in remote channels.
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The Internet banking system allows individuals and legal entities to carry out banking operations at any time without visiting a branch. It provides a convenient, secure and functional interface for managing accounts, making transfers, paying for services, issuing cards, submitting applications for products, tracking transaction history and interacting with the bank online.
The system's capabilities may include:
- Viewing account balances and statements;
- Transfers between your accounts, to cards and accounts of other clients;
- Payment for services (mobile communications, housing and communal services, taxes, fines, etc.);
- Opening deposits and submitting loan applications;
- Online signature, setting up templates and auto payments;
- Built-in chats, document exchange and service notifications.
The system can be integrated with the ABS, CRM, payment gateways, loyalty system, internal technical support and anti-fraud modules.
Who works with the system within the bank:
- Digital unit / director of digital channels
- Remote banking department
- IT and digital infrastructure support
- Security service (in terms of channel protection and authorization)
- Departments for working with individual and corporate clients
System owners:
- Chief Digital Officer (CDO) / director of digital business
- CIO/CTO - technical architecture and integration
- Director of retail or corporate business (depending on the segment)
What strategic objectives do the proposed solutions solve
Provides the bank with 24/7 availability for clients without expanding the branch network
This reduces the load on offices and increases coverage due to the online service.
Increases customer retention and satisfaction due to the convenience and speed of transactions
High-quality Internet banking is a factor of loyalty and competitive advantage.
Increases transaction activity and operating income due to digital self-service
Clients use services more often and perform more transactions with a user-friendly interface.
Make working with documents simpler and faster
Who are the solutions suitable for?
Results after solution implementation
Significant reduction in the workload on branches and the contact center, thanks to the transfer of routine operations online.
Increase in the number of active clients and regular transactions due to the convenience and accessibility of digital service.
Significant reduction in the workload on branches and the contact center, thanks to the transfer of routine operations online.
Processes are optimized, routine operations are automated, and employees have more time for truly valuable tasks.
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Available products for implementation
IT partners
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FINEEO CS
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Fineeo — международная финтех-компания с более чем 17-летним опытом разработки решений для цифровой трансформации финансовых институтов. Мы специализируемся на создании гибких, масштабируемых и безопасных low-code платформ, которые помогают банкам, МФО, платёжным системам и другим финансовым организациям адаптироваться к современным требованиям рынка.
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BRB
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Biznes Rivoj Bansystems — инновационная компания, специализирующаяся на разработке IT-решений для финансового сектора. Мы автоматизируем бизнес-процессы, повышаем эффективность операций и помогаем банкам уверенно двигаться в будущее.
Лапы Хвост и Уши
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Краткое описание Опишите, чем занимается ваша компания.
SAMARALI
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Разработка и внедрение инновационных IT-решений для бизнеса. Описание: Компания предоставляет услуги по разработке программного обеспечения, интеграции корпоративных систем и цифровой трансформации. Ключевые направления — автоматизация бизнес-процессов, внедрение CRM и ERP, создание веб- и мобильных приложений. Целевая аудитория — банки, розничные сети, логистические компании. Опыт работы с международными клиентами более 5 лет.
Trinity
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