Self-service interfaces
Self-service interfaces
Self-service interfaces are physical devices, such as ATMs, terminals, and kiosks, that allow customers to perform basic banking transactions on their own without the involvement of employees. They provide 24/7 access to bank services, reduce the load on branches, and expand coverage in populated areas and locations with high traffic.
products (0)
Integrators (0)
The self-service system includes ATMs, self-service kiosks and terminals that allow customers to manage their funds and receive banking services offline, without having to go to a branch.
Functionality may include:
- Cash withdrawal and deposit;
- Transfers between accounts and cards;
- Payment for services, taxes and fines;
- Checking the balance and receiving a mini-statement;
- Top up mobile communications, Internet, e-wallets;
- Printing certificates and receipts;
- Receiving consultations and connecting products via a touch interface.
Devices can be integrated with the ABS, queuing system, CRM, biometrics, and use NFC, QR and contactless technologies.
Who works with the system inside the bank:
- Retail banking department
- ATM collection and logistics department
- IT and infrastructure department
- Security service (physical and information security)
- Digital team (in terms of interfaces and scenarios)
System owners:
- COO
- Head of retail block
- CIO/CTO - for infrastructure, integration, reliability
What strategic objectives do the proposed solutions solve
Provides 24/7 availability of basic services without increasing staff and operating costs
Self-service devices allow you to expand coverage in regions and save on maintaining branches.
Increases customer satisfaction through speed, convenience, and ease of performing routine operations
Quick completion of tasks without waiting in line directly affects loyalty.
Optimizes the work of internal services by automating some operations and reducing the load on cash registers
Reduces costs for cash services, collection and customer service in the hall.
Make working with documents simpler and faster
Who are the solutions suitable for?
Results after solution implementation
Reducing the workload on branches and increasing the share of operations performed outside the office, which leads to resource savings.
Expanding the geographic presence of the bank without opening new branches - by installing devices in remote locations.
Increased customer satisfaction and reduced time to perform basic operations.
Processes are optimized, routine operations are automated, and employees have more time for truly valuable tasks.
Want the same? Find out all the details at
IT partners
test company 1
Premium partner
test short description
Test company 3
Premium partner
FINEEO CS
Premium partner
Fineeo — международная финтех-компания с более чем 17-летним опытом разработки решений для цифровой трансформации финансовых институтов. Мы специализируемся на создании гибких, масштабируемых и безопасных low-code платформ, которые помогают банкам, МФО, платёжным системам и другим финансовым организациям адаптироваться к современным требованиям рынка.
test it company
Premium partner
test it company
BRB
Premium partner
Biznes Rivoj Bansystems — инновационная компания, специализирующаяся на разработке IT-решений для финансового сектора. Мы автоматизируем бизнес-процессы, повышаем эффективность операций и помогаем банкам уверенно двигаться в будущее.
Лапы Хвост и Уши
Premium partner
Краткое описание Опишите, чем занимается ваша компания.
SAMARALI
Premium partner
Разработка и внедрение инновационных IT-решений для бизнеса. Описание: Компания предоставляет услуги по разработке программного обеспечения, интеграции корпоративных систем и цифровой трансформации. Ключевые направления — автоматизация бизнес-процессов, внедрение CRM и ERP, создание веб- и мобильных приложений. Целевая аудитория — банки, розничные сети, логистические компании. Опыт работы с международными клиентами более 5 лет.
Trinity
Premium partner