Chat and voice assistants
Chat and voice assistants
Chat and voice assistants are intelligent tools based on artificial intelligence and NLP technologies that allow you to automate communication with customers and resolve standard requests 24/7. They reduce the load on the contact center, improve the speed of service and create a new format of digital customer interaction.
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Intelligent assistants in the form of chatbots and voice agents are becoming key elements of a bank's modern digital strategy. They are integrated into messengers, mobile applications, online banking and telephony, allowing customers to receive quick answers, reference information and even perform transactions — without operator intervention.
Main functions:
- Answers to frequently asked questions (FAQ);
- Help on products, services, tariffs;
- Checking balance, application status, nearest ATM;
- Registration of applications, transfers, payments by templates;
- Redirection to the operator if necessary;
- Voice menu with speech recognition (IVR + NLP);
- Support for several languages and adaptation to the client.
Integrations are possible with ABS, CRM, contact center, BI system, knowledge base and appeal management system.
Who works with the system inside the bank:
- Digital Interaction Department / digital team
- Customer service department / contact center
- IT and development
- Data analysts and NLP specialists
- Marketing and product teams
System owners:
- Chief Digital Officer (CDO)
- Head of contact center
- CIO/CTO - technological support and security
What strategic objectives do the proposed solutions solve
Reduces costs and increases support scalability by automating typical requests
Without increasing staff, you can serve many times more clients, especially during peak hours.
Increases response speed and service availability 24/7 7/365
This is especially valuable for young audiences, small businesses and clients in different time zones.
Improves customer experience through instant responses and personalized scenarios
Intelligent assistants become part of the “voice of the brand” and influence the perception of the bank.
Make working with documents simpler and faster
Who are the solutions suitable for?
Results after solution implementation
Up to 70% of customer requests are processed without the involvement of operators, which reduces the load on the contact center and cuts costs.
Response time to standard requests is reduced to a few seconds, which improves NPS and reduces churn.
An intelligent self-service layer is being created that can scale without limitation on the number of clients.
Processes are optimized, routine operations are automated, and employees have more time for truly valuable tasks.
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FINEEO CS
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Fineeo — международная финтех-компания с более чем 17-летним опытом разработки решений для цифровой трансформации финансовых институтов. Мы специализируемся на создании гибких, масштабируемых и безопасных low-code платформ, которые помогают банкам, МФО, платёжным системам и другим финансовым организациям адаптироваться к современным требованиям рынка.
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BRB
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Biznes Rivoj Bansystems — инновационная компания, специализирующаяся на разработке IT-решений для финансового сектора. Мы автоматизируем бизнес-процессы, повышаем эффективность операций и помогаем банкам уверенно двигаться в будущее.
Лапы Хвост и Уши
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SAMARALI
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Разработка и внедрение инновационных IT-решений для бизнеса. Описание: Компания предоставляет услуги по разработке программного обеспечения, интеграции корпоративных систем и цифровой трансформации. Ключевые направления — автоматизация бизнес-процессов, внедрение CRM и ERP, создание веб- и мобильных приложений. Целевая аудитория — банки, розничные сети, логистические компании. Опыт работы с международными клиентами более 5 лет.
Trinity
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