Call center and customer service
Call center and customer service
Koll-tsentr is a central point of communication with the bank's clients, providing voice and digital support, processing incoming requests, solicitation, consulting and support of banking products. It plays a key role in influencing clients, operative problem solving and service quality improvement at all levels.
products (0)
Integrators (0)
Sovremennyy bankovsky coll-tsentr — This is a multichannel platform that accepts and processes client requests by phone, online chat, email, messenger, and mobile applications. It works 24/7 and includes mass service, as well as priority support for key clients.
Functional options include:
- Priyom i raspredelenie vkhodyashchikh zvonkov i soobshcheniy;
- Working with scripts, basic knowledge and automatic routing;
- I want to ask about my product, my operation and my technician;
- Integration with CRM, ABS and ticket system;
- Zapis razvorovov, otsenka kachestva, analytics po KPI;
- Using IVR, voice menu, callback and avtoinformatorov.
Who works inside the system jar:
- Client service and contact center
- Otdel kachestva i monitoringa obsluzhivaniya
- IT and infrastructure support
- Commandy soprovojdeniya produktov i protsesov
- HR i obuchenie (po chasti adaptatsii i controllia operatorov)
Vladeltsy system:
- Director of customer service / CX-manager
- Operational director (COO)
- CIO/CTO — for technical implementation, telephony, integration
What strategic objectives do the proposed solutions solve
Provides centralized and controlled customer interactions across all channels
This reduces frustration, speeds up problem resolution, and increases service transparency.
Forms customer experience and influences the perception of the bank's brand as a reliable and responsive partner
An effective call center directly affects loyalty and NPS.
Serves as a source of analytics on customer needs, pain points and expectations
Management gets a real picture of the quality of processes and can make data-driven decisions.
Make working with documents simpler and faster
Who are the solutions suitable for?
Results after solution implementation
Increase customer satisfaction and reduce response times through fast and accurate processing of requests.
Reduce the burden on offices and operational units by moving communications to a centralized service.
Improving customer retention rates, identifying points of failure and optimizing service processes based on request analytics.
Processes are optimized, routine operations are automated, and employees have more time for truly valuable tasks.
Want the same? Find out all the details at
IT partners
test company 1
Premium partner
test short description
Test company 3
Premium partner
FINEEO CS
Premium partner
Fineeo — международная финтех-компания с более чем 17-летним опытом разработки решений для цифровой трансформации финансовых институтов. Мы специализируемся на создании гибких, масштабируемых и безопасных low-code платформ, которые помогают банкам, МФО, платёжным системам и другим финансовым организациям адаптироваться к современным требованиям рынка.
test it company
Premium partner
test it company
BRB
Premium partner
Biznes Rivoj Bansystems — инновационная компания, специализирующаяся на разработке IT-решений для финансового сектора. Мы автоматизируем бизнес-процессы, повышаем эффективность операций и помогаем банкам уверенно двигаться в будущее.
Лапы Хвост и Уши
Premium partner
Краткое описание Опишите, чем занимается ваша компания.
SAMARALI
Premium partner
Разработка и внедрение инновационных IT-решений для бизнеса. Описание: Компания предоставляет услуги по разработке программного обеспечения, интеграции корпоративных систем и цифровой трансформации. Ключевые направления — автоматизация бизнес-процессов, внедрение CRM и ERP, создание веб- и мобильных приложений. Целевая аудитория — банки, розничные сети, логистические компании. Опыт работы с международными клиентами более 5 лет.
Trinity
Premium partner